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Privacy policy

Revised August 25, 2026

Policy holders can view a copy of the Policy Holder Privacy Policy here. 

As a part of our normal operations, Aspire General Insurance Company, and Aspire General Insurance Services, LLC (hereafter “Aspire General Insurance”) collects, and in some cases, discloses information about you. We encourage you to read the following Privacy Statement that contains information about Aspire General Insurance policies regarding the collection, use, disclosure, and protection of your information. Aspire General Insurance’s customers may also receive a separate privacy statement for insurance products in the initial policy package and annual policy documents. Those customer privacy statements may contain additional privacy information relating to your customer relationship with us. Those privacy statements and this Privacy Policy should be read together.

Aspire General Insurance is committed to protecting you and your information. That commitment guides every aspect of our operation. It is vital that we make sure you, as the consumer, remain fully informed and in complete control of how we use your personal information. This policy will explain in detail what personal information we collect, how you can edit and remove certain personal information, how we use your personal information, and how we protect your personal and sensitive personal information.

If you are not comfortable with any of the terms or policies described below, we ask that you discontinue use of our site, contact us at our toll-free number (855) 382-2966, and email us directly at customerservice@agicins.com.

WHAT INFORMATION DO WE COLLECT?

To provide a tailored service experience during the quoting, application, or claims handling process you may provide us with Personal information such as your:

  • Name
  • Address
  • Phone number
  • E-mail address
  • Social Security Number
  • Driver's License Number
  • Birth date
  • Policy(ies) Type(s) & Number(s)
  • Mother's maiden name
  • Credit Card Information
  • Accident/violation history
  • Information about vehicle operators
  • Lien/lease holders
  • Vehicle information
  • Claims-related data including occupational information and health data

If you provide us with an email address, Aspire General Insurance may use it to contact you regarding insurance transactions related to policy generation and claims handling. 

If you provide your mobile, we may send text messages regarding insurance transactions, related requests and activities.

If you are a policyholder, you can amend your communication preferences by clicking "How do I access and correct my personal information?" If you have not already registered for your online account, follow the steps provided by your broker before updating your communication preferences.

We may also collect personal information while you browse our website in the form of cookies and/or cache. Aspire General Insurance makes it easy, simply follow the link at the end of this page which allows you to opt out of sharing any of the data retained by visiting our website.

Additionally, you may want to consider a program to reject the retention of any cookies

times, referral data (the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site), and your activity while using or reviewing our site. Once you navigate away from our website, any information collected is immediately deleted.

As part of our services, we also use cookies. A cookie is a message sent to your browser from a Web server that is stored on your computer's hard drive. The message is sent back to the Web server whenever the browser requests a page from that server. Many commercial Internet sites use cookies. While code in the cookie file enables the site to label you as a particular user, none of your personal information is retained by Aspire General Insurance at any time.  Our website uses Google Analytics which uses identifiers to process website analytics data which includes:  i) page views and user interactions, ii) browser and device information, iii) approximate location information (e.g. country, region and city) and iv) unique visitor and session activity.  To learn more about Google Analytics Data Collection, please follow the following link:  Google Analytics 4 – Data collection.  Rejecting cookies may prevent you from using certain functions. In general, cookies allow us to identify you as a particular user and thus provide you with a more customized service. We may also use cookies to track customer or user requests, inquiries, and traffic patterns or to determine audience size and repeat usage. If you still wish to opt out of cookies, please see our cookies page to opt out of these cookies or you may go to your internet browser and follow those directions as provided by the browser.  

If you are involved in an accident or incident with another individual, we may have to share your information for the sole purpose of handling that incident. We may also be required to share your information with our reinsurers, insurance-support organizations that help us detect and prevent fraud, state insurance departments and other governmental and law enforcement authorities (where required by law or to protect our legal interests or in cases of suspected fraud or illegal activities), consumer reporting agencies as required by law, and if ordered by subpoena, search warrant or other court order. We may disclose personal information to our service providers involved in our verification, data-processing, risk-assessment, security, and anti-fraud efforts, and where required by state and federal law.

Depending on where you live and your transaction with us, the types of information we may collect could include: your full name; marital status; date of birth; the names and dates of birth of other persons in your household; addresses; telephone numbers; social security number; driving records; the types of vehicles you drive and records about those vehicles; health information; income and tax data; employment; credit and/or criminal conviction history; information about your bank or financial institutions, including account numbers; lienholder information; information about other insurance you have or have had; and/or your

We may collect personal information about transactions and experiences with us, such as your payment history, claims history, prior coverage selections, and vehicle changes.

DO WE EVER GET DATA FROM OTHER OR OUTSIDE SOURCES

To provide the most seamless and efficient experience possible, we may receive additional personal information from service providers and third parties. This information may include motor vehicle reports, claims reports, and/or credit information where applicable by law.

Additionally, when applying for a policy, your broker of choice submits this information to Aspire General Insurance for review prior to approving any insurance policy. Reasons for the acceptance or denial of any policy may be shared with your broker on a case-by-case basis when it is allowed by state laws. Lastly, when reporting a claim to Aspire General Insurance data may be collected. This data may include information from potential lienholders (e.g., for child support, Medicare, or medical providers). This information is vital to process your claims in compliance with state and federal law.

DO YOU TRACK MY LOCATION

Your current location is only collected and used by us if you permit us to do so. If you allow your location to be collected via your web browser, we may use this personal information to determine your estimated location. This personal information may be used to distinguish your current location and verify your residency where applicable by state law.

HOW DO I ACCESS AND CORRECT MY PERSONAL INFORMATION

If you are a resident of California, you have the right to request access to your personal information that we collect from or about you. You also have the right to request to correct and/or delete the personal information that we have collected from or about you.  If you are a policyholder with an active policy and have access to our website customer portal, you can review the personal information that is part of your profile via our website.  You can do so in the following ways:

  1. Log into your account on our website
  2. Contact our Customer Service Department
    • customerservice@agicins.com
    • P.O. BOX 2426 Rancho Cucamonga, CA 91729
    • (855) 382-2966

Please note, we may need you to verify your identity when you make a request through any of these methods.   

ARE THERE ANY UNIQUE PRIVACY GUIDELINES FOR CALIFORNIA RESIDENTS

Yes.  If you have an insurance policy with Aspire General Insurance and you are California resident you have several rights related to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). 

We value your privacy.  Consumers have the following rights regarding their personal information:

Rights under the CCPA:

  • Right to Know: 

You can request that a business disclose the personal information it has collected about you, including the categories of information listed above, the sources, the purposes for collecting it, and the third parties with whom it is shared.

  • Right to Delete: 

You can request that a business delete personal information it has collected from you, with some exceptions.  There are instances where we are unable to delete your personal information.  The personal information may be:

  1. Necessary to complete a transaction or service you requested;
  2. Needed for security purposes;
  3. Needed to identify and repair system errors;
  4. Needed for the exercise of free speech or exercise another right provided for by law;
  5. Necessary for compliance with the California Electronic Communications Privacy Act;
  6. Necessary for internal business purposes; or
  7. Needed to comply with laws or legal obligations.
     
  • Right to Opt-Out: 

You can direct businesses not to sell your personal information.  We do not sell your personal information for monetary consideration third-party digital businesses may associate cookies and other tracking technologies that collect personal information about you on our website or otherwise collect and process personal information that we make available about you, including digital activity information.  Giving access to personal information on our website, or otherwise, to third-party digital businesses could be deemed a “sale” and/or “sharing”.  Therefore, we treat such personal information collected by third-party digital businesses (e.g., cookie ID, IP address, and other online IDs and internet or other electronic activity information) as such, and subject to the opt-out requests described above. In some instances, the personal information we make available about you is collected directly by third-party digital businesses using cookies or other tracking technologies on our website or our advertisements that are served on third-party sites.

  • Right to Non-Discrimination: 

 Businesses cannot discriminate against you or retaliate against you because you exercised your CCPA rights.  Aspire General Insurance does not unlawfully discriminate or retaliate again you for exercising your CCPA rights.

Additional Rights under the CPRA:

  • Right to Correct: 

You can request that a business corrects inaccurate personal information it has about you.  We make commercially reasonable efforts to correct your personal information and may ask you for additional documentation to process your request.

Keep in mind if you wish to correct personal information provided by a third party (such as a credit reporting agency) you will be provided with the applicable third party's contact information.

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