Under the direction of the Claims Department Supervisor, the Salvage Specialist performs the essential functions of the position, which includes but is not limited to duties as described below:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work toward setting up electronic salvage process for future salvage handling
- Provide support as needed to the Claim Department
- Able to answer questions from customers regarding their claim and the claim process relative to total loss and salvage
- Provide customer service to insured parties, third party claimants and lienholders with regards to total loss and salvage
- Compile and mail total loss packets. Be familiar with DMV requirements for total loss and salvage processing. Send appropriate DMV forms and company required documents, review them upon return for accuracy
- Ensure ongoing adjudication of claims within company standards and industry best practices and regulations
- Follow up with registered owners and lienholder to obtain total loss documents necessary to pay total losses and to process salvage sale
- Manage all salvage vehicles at Copart
- Notify NMVTIS when a vehicle is settled as a total loss
- Issue payments for routine expense invoices including review of Copart advance charges: if they differ from what was approved by the adjuster, send to the adjuster to review and pay. If charges are the same, pay the invoice
- Assist in handling the salvage on total loss vehicles including moving vehicles to storage free locations or salvage vendors as quickly as possible
- Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow Aspire Claims Services’/partner’s policies, procedure and work rules
- Have regular and predictable punctuality and attendance
- Assist claims department by completing special projects
- Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation
- Other duties as assigned/requested
QUALIFICATIONS AND SKILLS:
- Ability to learn and understand insurance industry practices, standards and terminology preferred
- Must be able to pass a background check
- Related insurance industry experience a plus
- Bilingual a plus
- Proficient use of Word, Excel, Outlook, Web-based systems, and type 35+ wpm
- Must have a disciplined approach to all job-related activities
- Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills
INTER-RELATIONSHIP COMPONENT:
- Ability to develop excellent working relationships with Staff, Partners, Clients and Insurance Carriers
- Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere
- Ability to be a team player and work cohesively with other Aspire Claims Services’ Partners’ and Companies’ staff to achieve company goals
- Able to represent the Company in a professional manner and contribute to the corporate image
- Able to consistently provide excellent customer service
WORKING CONDITIONS:
- This is a non-exempt position which complies with alternative work schedule when applicable
- This work environment is fast-paced and accuracy is essential to successful task completion
- The office is that of a highly technical company supporting a paperless environment
- Travel may be required
- Vision abilities to work at close range and with small print
- Physical efforts required include typing and conversing with customers on the telephone
PAY RANGE: $19 – $23 / hour with $1000 Sign-On Bonus
Only well-qualified candidates need apply
*Equal Employment Opportunity Employer