Customer Service Representative (Bilingual)

Full Job Description

Aspire General Insurance Services, a leading non-standard, CA auto insurance company is looking for a Personal Lines Bi-lingual Licensed Customer Service Representative to join our enthusiastic team of professionals. This position performs essential functions for the company. If you thrive on challenge, possess high energy, & want to excel, you are the candidate we want! Competitive pay plus Benefits, PTO and 401K! Apply now!

Position Responsibilities/Skills:

  • Analyze questions, concerns from insured’s and/or producers to resolve issues in a timely manner.
  • Answer technical questions from insureds and/or brokers and assist them in navigation of system.
  • Processes incoming email, phone and chat requests, responding promptly and appropriately.
  • Solicit additional data from insured’s or producers and explain basis for underwriting determinations.
  • Perform risk assessment.
  • Review, evaluate and issue endorsements.
  • Produce grammatically correct and clearly written correspondence including letters, or memos and file documentation
  • Accept Payments over the phone from Customers or Producers.

Job Requirements:

  • Property and Casualty License preferred;
  • Bi-lingual (Spanish/English) required;
  • High School diploma or GED required and college degree preferred;
  • Two plus years’ in the property and casualty insurance industry a plus;
  • A clear understanding of insurance industry practices, standards and terminology preferred;
  • Must be able to pass a background check with the anticipated goal of acquiring and maintaining a current Property and Casualty License with the Department of Insurance.
  • Exceptional written and verbal communication and negotiation skills are required
  • Multi-tasking skills are required

Job Type: Full-time

Pay: From $16.00 per hour

Benefits: Paid time off

Schedule: 8 hour shift

Education: High school or equivalent (Preferred)

Experience: Property and casualty insurance: 1 year (Required)

Only well-qualified candidates need apply

*Equal Employment Opportunity Employer