Under the direction of the Claims Department Supervisor, the Claims Support Representative performs the essential functions of the position, which includes but is not limited to duties as described below:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Under the direction of the Claims Department Supervisor, the Claims Support Representative performs the essential functions of the position, which includes but is not limited to duties as described below
- Provide support to the Claim Department
- Answer incoming New Claim calls and department overflow calls
- Set up all new claims and assign to adjuster(s)
- Track, compile and input statistical data for Company reports including Claim Activity Reports and Underwriting reports
- Issue payments for routine expense invoices
- Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows Aspire Claims Services/partner’s policies, procedure and work rules
- Manage all salvage vehicles at Copart
- Notify NMVTIS when a vehicle is settled as a total loss
- Issue payments for routine expense invoices including review of Copart advance charges: if they differ from what was approved by the adjuster, send to the adjuster to review and pay. If charges are the same, pay the invoice
- Regular and predictable punctuality and attendance
- Assist claims department by completing special projects including but not limited to assisting with total losses and subrogation, and various clerical duties such as copying, scanning and data entry
- Other duties as assigned/requested
QUALIFICATIONS AND SKILLS:
- Ability to learn and understand insurance industry practices, standards and terminology preferred
- Must be able to pass a background check
- Related insurance industry experience a plus
- Bilingual a plus
- Proficient use of Word, Excel, Outlook, Web-based systems, and type 35+ wpm
- Must have a disciplined approach to all job-related activities
- Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills
INTER-RELATIONSHIP COMPONENT:
- Ability to develop excellent working relationships with Staff, Partners, Clients and Insurance Carriers
- Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere
- Ability to be a team player and work cohesively with other Aspire Claims Services’ Partners’ and Companies’ staff to achieve company goals
- Able to represent the Company in a professional manner and contribute to the corporate image
- Able to consistently provide excellent customer service
WORKING CONDITIONS:
- This is a non-exempt position which complies with alternative work schedule when applicable
- This work environment is fast-paced and accuracy is essential to successful task completion
- This position may require mandatory overtime as deemed appropriate by management
- The office is that of a highly technical company supporting a paperless environment
- Travel may be required
- Requires extended periods of computer use and sitting
Pay Range: $18 – $22 / hour with $1000 Sign-On Bonus
Only well-qualified candidates need apply
*Equal Employment Opportunity Employer