Under moderate supervision of Management, the Claims Supervisor performs the essential functions of the position, which includes but is not limited to supervising a team of Claims Representatives and Claims Support Specialists. Ensure that the team meets service standards and performs essential functions at or above the quality and service standards of Aspire General Insurance Company.
Duties and Responsibilities
- Review automobile claim investigations
- Make handling recommendations, and provide direction to subordinates
- Ensure ongoing adjudication of claims within company standards and industry best practices and regulations
- Determine, recommend and grant authority for settlement and payment processes
- Responsible for overall file handling and work product quality of subordinates
- Produce grammatically correct and clearly written correspondence including letters, memos,
reports and claim file documentation - Assist in the operations of the claims department, including making recommendations and implementing organizational structure adequate for achieving the department’s goals and objectives
- Maintain a documented system of claims policies, systems, procedures and workflows to ensure smooth operations
- Provide feedback to Management on process and system improvement initiatives for the department
- Report to Management as soon there is an awareness of any issues or concerns which may be detrimental to the department or Company; recommend policies and procedures to Management regarding quality issues that may arise
- Staff Training-Foster a highly focused training and development environment within the Claims Department
- Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company and partner’s policies, procedure and work rules
- Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations
- Provide timely and thorough documentation for all things related to employee performance, training, recognitions and/or coachings
- Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department
- Ensure the Department has adequate scheduling, including time-off requests, work shift management, etc.
- Assist to identify, recruit, hire and develop top talent
- Ability to achieve targeted performance goals
- Maintain that sensitive information regarding employees and the Company is kept confidential
- Regular and predictable punctuality and attendance
- Other duties as necessary
Qualifications and Skills
- Three plus years’ experience in Property and Casualty insurance industry
- Must have a clear understanding of insurance industry practices, standards and terminology
- Experience handling subrogation, property damage and injury claims required
- Must be able to pass a background check
- Must have the ability to work in a high volume, fast paced environment while managing multiple priorities
- Must have a disciplined approach to all job-related activities
- Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills
- Must have strong keyboard skills as well as proficiency in Windows and MS Office products
Inter-Relationship Component
- Ability to develop excellent working relationships with Staff, Partners, Clients and outside agencies
- Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere
- Ability to be a team player and work cohesively with other Aspire General Insurance and Partner Companies’ staff to achieve company goals
- Able to represent the Company in a professional manner and contribute to the corporate image
- Able to consistently provide excellent customer service
WORKING CONDITIONS:
- This is a non-exempt position which complies with alternative work schedule when applicable
- This work environment is fast-paced and accuracy is essential to successful task completion
- The office is that of a highly technical company supporting a paperless environment
- Travel may be required
- Requires extended periods of computer use and sitting
Pay Range: $75,000 to $90,000/year with $1000 Sign-On Bonus
Only well-qualified candidates need apply
*Equal Employment Opportunity Employer