Claims Representative


Under limited supervision of the Supervisor, the Claims Representative performs the essential functions of the position, which includes but is not limited to:


  • Investigate, evaluate, and resolve automobile claims in a timely and efficient manner;
  • Document investigations, evaluations, recommendations, and plans of action;
  • Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations;
  • Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;
  • Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows Aspire General Insurance/partner’s policies, procedure and work rules;
  • Regular and predictable punctuality and attendance;
  • Other duties as necessary.


  • Two plus years’ experience in Property and Casualty insurance industry;
  • Must have a clear understanding of insurance industry practices, standards and terminology;
  • Experience handling both auto property damage and injury claims recommended;
  • Must be able to pass a background check;
  • Must have a disciplined approach to all job-related activities;
  • Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills;
  • Ability to work in a fast paced environment while managing multiple priorities simultaneously;
  • Ability to achieve targeted performance goals.


  • Ability to develop excellent working relationships with staff, clients, Partners and outside agencies;
  • Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere;
  • Ability to be a team player and work cohesively with other Company Partners and Companies staff to achieve company goals;
  • Able to represent the company in a professional manner and contribute to the corporate image;
  • Able to consistently provide excellent client service.


  • This is a non-exempt position which complies with alternative work schedule when applicable;
  • This position may require mandatory overtime as deemed appropriate by management;
  • The office is that of a highly technical company supporting a paperless environment;
  • Travel may be required;
  • This work environment is fast-paced and accuracy is essential to successful task completion;
  • Requires extended periods of computer use and sitting

Only well-qualified candidates need apply

*Equal Employment Opportunity Employer

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